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Frequently asked questions
If you can't find the answer to your question here, email biotrend@biotrend.ee or call +372 44 600 50.
Transport
You can come to Biotrend OÜ, Tartu mnt.35/J.Kunderi 8A, Tallinn. Biotrend OÜ's logistics partners for the delivery of orders are DPD Eesti AS, AS Eesti Post (Omniva) and Itella Estonia OÜ.
Orders that have been placed and for which payment has been received in the bank account of Biotrend OÜ before 13.00 on working days will be dispatched on the same day and will normally be delivered to the Buyer on the next working day or according to the delivery time indicated on the product card.
We also ship outside of Estonia and if your country is not on the list, please contact us at biotrend@biotrend.ee and we will add it if possible. From €99, free delivery in the Baltic countries (Estonia, Latvia, Lithuania). From €149 onwards, delivery to Finland is free, except for international parcels up to 20 kg.
Our main mode of transport is the parcel machine. However, it is also possible to order parcels to a post office (Omniva) or by courier to the address of your choice.
Payment options
Orders can be paid with all Estonian bank links and invoices. All prices displayed in the online shop are in euros. The payment is made outside the e-shop environment in the secure payment environment of the bank or service provider. The e-shop does not have access to the customer's bank and credit card details. NB! To confirm your order, be sure to click on the "Back to merchant" button after payment. If you want to pay by invoice, select "pay by invoice", if you want to lease, select Esto hire purchase. After the payment has been confirmed, we will send a confirmation e-mail to your e-mail address. If you pay by invoice, you must pay by the date on the invoice, otherwise your order will be cancelled. The contract will enter into force once the money has been credited to the Biotrend e-shop bank account.
Use Esto installment when paying for products or services - the cheapest, most convenient and fastest installment link in Estonia! Add the products to your shopping cart, confirm your order and select Esto instalment link from the payment methods. When making a payment, select the appropriate period, the amount of the monthly instalment and digitally sign using your ID card or Mobile ID. Esto instalments are a fast and convenient payment solution that helps you set up a payment schedule based on the period you choose. This payment solution makes the decision in real time and helps you complete the purchase in less than 60 seconds. NOTE! Every instalment is a financial commitment. Before signing a hire-purchase agreement, read the terms and conditions of the service and consult a professional if necessary.
Ordering and returns
Orders that have been placed and for which the advance payment has been credited to Tradehouse's bank account before 13.00 on working days will be delivered to the Buyer on the next working day or according to the delivery time indicated on the product card. Delivery to the islands can take up to 3 working days. If a product happens to be out of stock or there are delivery problems, Customer Service will contact you and arrange a new delivery time.
Click on 'enter' in the top right corner and select 'register', then fill in the required fields. Once you have filled in all the required fields and verified that the information is correct, press the 'REGISTER' button. Once your account has been created, a confirmation letter will be sent to your email.
Indeed, when you buy online, you can usually return products within 14 days. The right of return does not apply, under the law of obligations, to cosmetics and hygiene products (sealed products that are not returnable for health and hygiene reasons after opening).
To receive an automatic order confirmation, click on 'back to merchant' after placing and paying for your order.