1. General conditions

1.1 The General Terms and Conditions apply between www.pood.biotrend.ee customers (the “Customer”) and the owner of www.biotrend.ee:

Biotrend OÜ

Liivalaia 22, 10118, Tallinn, Estonia

reg.no. 11061393

KMKR No EE100943355

a/a SEB EE911010220042322011

a/a Swedbank EE882200221026006689

(hereinafter www.pood.biotrend.ee) on the legal relations arising from the purchase of goods.

1.2 The General Terms and Conditions cannot be in conflict with the laws and regulations in force in the Republic of Estonia and, where necessary (in case of disputes or missing information), these provisions have been supplemented.

1.3 www.pood.biotrend.ee reserves the right to unilaterally modify these Terms and Conditions and the prices of the Products for the purposes of efficiency, competitiveness, future development and to supplement or reorganise its product range. Changes and additions to the terms and conditions and product prices will take effect from the date of publication of this information on www.pood.biotrend.ee. If the Customer has submitted an order before the effective date of the amendment to the Terms, the Customer shall be subject to the terms and conditions in force at the time of submission of the order, unless otherwise provided by law or these Terms.

1.4 www.pood.biotrend.ee and the Customer wish to trade through the www.biotrend.ee website on the terms and conditions set out in this document. By placing an order and making a payment on the website www.biotrend.ee, the Customer confirms that he/she has read and agrees to the terms and conditions of sale.

2. www.pood.biotrend.ee price list

2.1 The prices of the products sold on the www.pood.biotrend.ee website are given in euro, excluding delivery costs (except in the case of promotions).

2.2 All prices on www.pood.biotrend.ee are inclusive of 20% VAT.

2.3 www.pood.biotrend.ee reserves the right to adjust prices. If the Customer has placed an order before the price change takes effect, the price that was reflected on the order confirmation at the time the order was placed will apply.

2.4 For more information on delivery methods and prices, please see the “Sending a Parcel” guide.

3. Shopping cart and placing an order

3.1 The Customer’s Shopping Cart is created at the moment the Customer clicks on the “Add to Cart” button.

3.2 Adding a Product to a Shopping Cart does not commit the Customer to purchase.

3.3 The Customer can change the quantity of Products in the Shopping Cart and, if necessary, remove them from the Shopping Cart.

3.4 The products in the shopping basket are available to other Customers until the order is confirmed.

3.5 To complete the order, the Customer clicks on the “Proceed to purchase” button.

3.6 When placing an Order, the Customer shall choose the delivery method and payment method that suits him/her and check that the billing address and delivery address are correct.

3.7 The accuracy of the information provided in the Order will determine the smooth delivery of the Products purchased by the Customer and, sometimes, any additional costs. After clicking the “Pay” button, an order confirmation will be automatically sent to the Customer’s e-mail address.

4. Payment for goods ordered

4.1 The customer can choose the appropriate payment method when placing the order.

4.1.1. Swedbank and SEB Bank via bank transfer or by invoice to the company.

5. Cancelling and returning an order

5.1 The Customer has the right to cancel the order after the payment for the ordered Products has been made, but before the Products are dispatched by www.biotrend.ee. This should be reported by writing to biotrend@biotrend.ee with a statement to that effect. The payment for the cancelled order will be refunded to the Customer’s bank account as soon as possible, but not later than 14 days after the request has been submitted.

5.2 If the Goods are not suitable or do not meet the Customer’s expectations, the Customer has the right to return the Goods within 14 days of receipt of the Goods. You must inform us of the return of the product before it is posted by sending an email with your details and tax invoice number to biotrend@biotrend.ee.

5.3 Returned goods must be unused, labelled and in their original packaging. The money for the returned goods will be credited back to the Customer’s bank account as soon as possible, but not later than 14 days from the receipt of the goods by www.biotrend.ee. Confirmation of receipt of the parcel will be sent to the Customer’s e-mail address. Once www.biotrend.ee has made the transfer for the returned goods, a refund notification will be sent to the Customer’s e-mail address.

5.4 The costs of returning the goods shall be borne by the Customer up to an amount of 10 €, unless the delivered goods do not correspond to the order.

5.5 The right of withdrawal does not apply to products purchased from www.pood.biotrend.ee where the suitability of the product has been previously verified.

5.6 If the Goods have damage which was not detected on external inspection and which did not occur when the packaging was opened or if the Goods are not what the Customer ordered, the Customer shall bear the cost of return. www.biotrend.ee. When returning the goods, the customer must include a receipt for the postage.

5.7 In order to exercise the right of withdrawal, the Customer must open the product packaging carefully without damaging it. If the returned product has been damaged and this situation has been caused by the Customer’s improper use of the product, or by the Customer’s fault or negligence, www.pood.biotrend.ee reserves the right to offset the loss of value of the product against the amount due to the Customer.

6. Right of complaint and return of non-compliant products

6.1. Pursuant to section 218(2) of the LOA, the Customer has the right to lodge a complaint within two years from the date of receipt of the goods. A defect that appears within the first six months of the purchase is presumed to have existed at the time of purchase, and the nature of the defect must be determined by the seller.

6.2. If the defect is of a technological nature, the Customer may require the product to be repaired and, in the event of the impossibility or ineffectiveness of the repair, the replacement of the product or a refund.

6.3. In case of non-compliance of the Product, the Customer must send an e-mail to biotrend@biotrend.ee within two months with the following information:

6.3.1. Customer name and contact details;

6.3.2. the date of the complaint;

6.3.3. defective product, if possible with photos;

6.3.4. The claim against Biotrend Oü;

6.3.5. invoice number, if possible attach a copy of the invoice.

6.4. The application must be sent no later than 2 months after the defect was discovered. In the event of failure to comply with this time limit without good cause, the Customer loses the right to request www.biotrend.ee to replace the product or part free of charge.

6.5. www.biotrend.ee is not responsible:

6.5.1. Damage to the product caused by the customer’s fault or negligence;

6.5.2. defects resulting from improper use of the product;

6.5.3. natural physical wear and tear of the product under normal use.

7. Liability and force majeure

7.1. www.biotrend.ee shall be liable to the Customer for any damage caused by www.biotrend.ee in breach of these Terms and Conditions in the cases and to the extent provided for by the legislation in force in the Republic of Estonia.

7.2. The Customer shall be liable to www.pood.biotrend.ee for any damage caused by the Customer’s breach of these Terms and Conditions in the cases and to the extent provided for by the legislation in force in the Republic of Estonia.

7.3. Neither party shall be liable to the other party and its conduct shall not be deemed a breach of these Terms and Conditions by reason of its delay in performing or failure to perform any of its obligations if the cause of such delay or failure was beyond its reasonable control (force majeure).

8. Other conditions

8.1. www.pood.biotrend.ee will use the personal data provided by the Customer only to fulfil the Customer’s purchase order. www.biotrend.ee does not disclose any information obtained in the course of a purchase to third parties, except to its partners for the purpose of order delivery and in cases provided for by law.

8.2. www.pood.biotrend.ee reserves the right to send the Customer information about new products and promotional offers if the Customer has subscribed to the www.biotrend.ee newsletter. You have the right to request the deletion of your data from the www.pood.biotrend.ee database.

8.3. In matters not regulated by these Terms and Conditions, the Customer and www.biotrend.ee shall be governed by the legislation in force in the Republic of Estonia and other acts regulating relations between the parties.

8.4. Any disagreement or dispute arising out of these Terms and Conditions shall be resolved by the parties, in particular by negotiation. If disputes arising out of the Agreement cannot be resolved by negotiation between the parties, both the Customer and www.biotrend.ee have the right to seek redress before the Consumer Protection Board or the courts.

9. Additional information

9.1. All questions and suggestions concerning www.pood.biotrend.ee products, campaigns or other relevant information are welcome by e-mail to biotrend@biotrend.ee . www.pood.biotrend.ee will endeavour to reply to emails sent as soon as possible, but no later than 2 working days.